templates Product Update Email Templates for SaaS
Product update email is strongest when it is segmented. Use these templates only after deciding which users or accounts should care about the change.
last updated 2026-05-07 3 templates
implementation note
Replace variables before sending, keep one primary action per email, and connect each template to a specific trigger rather than a generic drip schedule.
01 Feature release
Feature enabled for a segment that uses the related workflow. subject
New: {{feature_name}}
preview
A new workflow is available in {{product_name}}.
body
Hi {{first_name}},
{{feature_name}} is live in {{product_name}}.
Use it to {{primary_outcome}}.
Try it here: {{deep_link}}
Release note: {{release_note_link}}
{{sender_name}} variables
{{first_name}}{{feature_name}}{{product_name}}{{primary_outcome}}{{deep_link}}{{release_note_link}}{{sender_name}}
mistakes to avoid
- ›Sending to inactive accounts.
- ›Listing every minor change.
- ›Skipping the deep link.
02 Admin settings change
Setting launches for admins or owners. subject
Admin update: {{setting_name}}
preview
Review the new setting for {{workspace_name}}.
body
Hi {{first_name}},
{{setting_name}} is now available for {{workspace_name}}.
Current default: {{default_state}}
Recommended action: {{recommended_action}}
Review settings: {{settings_link}}
{{sender_name}} variables
{{first_name}}{{setting_name}}{{workspace_name}}{{default_state}}{{recommended_action}}{{settings_link}}{{sender_name}}
mistakes to avoid
- ›Not stating the default.
- ›Sending to non-admin users.
- ›Using promotional copy.
03 Usage-based expansion
Account crosses a defined usage threshold. subject
{{workspace_name}} is close to {{limit_name}}
preview
Review current usage and plan options.
body
Hi {{first_name}},
{{workspace_name}} has reached {{usage_percent}} of {{limit_name}}.
The next plan includes {{upgrade_benefit}}.
Review usage: {{usage_link}}
Compare plans: {{pricing_link}}
{{sender_name}} variables
{{first_name}}{{workspace_name}}{{limit_name}}{{usage_percent}}{{upgrade_benefit}}{{usage_link}}{{pricing_link}}{{sender_name}}
mistakes to avoid
- ›Using arbitrary upgrade timing.
- ›Hiding the current usage.
- ›Sending to users without buying authority.